Computer that has a pending firmware update crashes when you upgrade to Windows 8.1 or Windows Server 2012 R2

Applies to: Windows 8.1 EnterpriseWindows 8.1Windows 8.1 Pro More

Symptoms

Assume that you have a computer that is running Windows RT, Windows 8, or Windows Server 2012, and that has a pending firmware update. When you upgrade the operating system to Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2, the pending firmware update is migrated. In this situation, the computer crashes.

Resolution

Update information

How to obtain the update

This update is applied when you upgrade to the release version of Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. The update prevents the migration of the pending firmware update. You may be prompted to accept this update during the upgrade process.

Update replacement information

This update does not replace any previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2 file information notes

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version Product Milestone Service branch
6.3.960 0.17xxx Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2 RTM GDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are not listed.

Version	Product	Milestone	Service branch
6.3.960 0.17xxx	Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2	RTM	GDR

For Windows RT 8.1

File name	File version	File size	Date	Time	Platform
Compatctrl.dll	6.3.9600.17130	108,528	19-May-2014	06:10	Not applicable

For all supported x86-based versions of Windows 8.1

File name	File version	File size	Date	Time	Platform
Compatctrl.dll	6.3.9600.17130	95,744	19-May-2014	05:13	x86

For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name	File version	File size	Date	Time	Platform
Compatctrl.dll	6.3.9600.17130	119,808	19-May-2014	06:08	x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Last Updated: Jun 4, 2014