This article contains information to help you troubleshoot common issues that you may encounter when you use Windows Multi-Factor Authentication for Microsoft Office 365 or Microsoft Azure.
|You don't receive a text or voice call that contains the verification code for Azure Multi-Factor Authentication||2834956|
|"Sorry! We can't process your request" error when you try to set up security verification settings for Azure Multi-Factor Authentication||2909939|
|Can't use Azure Multi-Factor Authentication to sign in to cloud services after you lose your phone or the phone number changes||2834954|
|"We did not receive the expected response" error message when you try to sign in by using Azure Multi-Factor Authentication||2834968|
|"Account verification system is having trouble" error message when you try to sign in by using a work or school account||2834966|
|Can't sign in to an Office app by using a work or school account||2834958|
You can't sign in to Office 365, Azure, or Intune