Troubleshooting Azure Multi-Factor Authentication issues

Applies to: Cloud Services (Web roles/Worker roles)Azure Active DirectoryMicrosoft Intune


This article contains information to help you troubleshoot common issues that you may encounter when you use Windows Multi-Factor Authentication for Microsoft Office 365 or Microsoft Azure.


You don't receive a text or voice call that contains the verification code for Azure Multi-Factor Authentication2834956
"Sorry! We can't process your request" error when you try to set up security verification settings for Azure Multi-Factor Authentication2909939
Can't use Azure Multi-Factor Authentication to sign in to cloud services after you lose your phone or the phone number changes2834954
"We did not receive the expected response" error message when you try to sign in by using Azure Multi-Factor Authentication 2834968
"Account verification system is having trouble" error message when you try to sign in by using a work or school account 2834966
Can't sign in to an Office app by using a work or school account 2834958

You can't sign in to Office 365, Azure, or Intune

Still need help? Go to Microsoft Community or the Azure Active Directory Forums website.