Not Read Receipts generated when MRM deletes messages

Applies to: Exchange Server 2013 Enterprise

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OM:756587


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Provide the SYMPTOMS/SUMMARY of the issue
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What CAUSES of the symptoms
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When the message is marked as read, the message still has the following flags set:

MSGFLAG_READ | MSGFLAG_RN_PENDING | MSGFLAG_NRN_PENDING

When MRM deletes the messages from the archive (or primary), it does not pass the flag DeleteItemFlags.SuppressReadReceipt. Because the flag MSGFLAG_NRN_PENDING is set, a Not Read receipt is generated.

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BUG #: nnn (XXX)

Resolution


A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next P1 that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
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Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more informationP1, click the following article numberP2 to view the articleP2 in the Microsoft Knowledge Base:

P3 P4