Installer freezes when you install an update that uses WUSA in Windows 8.1 or Windows Server 2012 R2

Berlaku untuk: Windows 8.1Windows 8.1 EnterpriseWindows 8.1 Pro

Symptoms


When you install an update by using Windows Update Stand-Alone Installer (WUSA) in Windows 8.1 or Windows Server 2012 R2, WUSA may occasionally freeze. This causes the update installation to fail.

Resolution


Update information


Microsoft Download Center

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

The following files are available for download from the Microsoft Download Center:


Prerequisites

To apply this hotfix, you must have Windows 8.1 or Windows Server 2012 R2 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.