"We could not verify your account" message when you try to reset your password in Azure, Office 365, or Intune

Applies to: Azure Active DirectoryMicrosoft IntuneCloud Services (Web roles/Worker roles)

Symptoms


When you use Microsoft Azure, Microsoft Office 365, or Microsoft Intune, you may receive the following error message when you try to reset your password:

We could not verify your account.

Cause


This problem may occur because there are no telephone numbers on file for you.

Resolution


To resolve this problem, work with your administrator to update your telephone number(s).