"Oops! We encountered an unexpected error while contacting you" message when you try to reset your password in Azure, Office 365, or Intune

Dotyczy: Azure Active DirectoryMicrosoft IntuneCloud Services (Web roles/Worker roles)

Symptoms


When you try to reset your password in Microsoft Azure, Microsoft Office 365, or Microsoft Intune, you receive the following error message:

Oops! We encountered an unexpected error while contacting you.

Cause


This problem occurs because the telephone number that we have on file may be incorrect, and we were unable to reach you.

Resolution


To resolve this problem, work with your administrator to update your telephone number(s).

Note If available, try to use another method such as using your mobile phone, office telephone, or mobile app.