WSD printer is removed unexpectedly when you upgrade to Windows 8.1 or Windows Server 2012 R2

S’applique à : Windows 8.1 EnterpriseWindows 8.1Windows 8.1 Pro


Assume that you add a Web Services for Devices (WSD) printer on a Windows 7 or Windows Server 2008 R2-based computer. You upgrade the computer to Windows 8.1 or Windows Server 2012 R2 by using a full upgrade that preserves apps, user data, user accounts, and Windows settings. When the upgrade is complete, the WSD printer is removed from the printer list unexpectedly. Because the printer driver is still installed on the computer, you expect that the printer can be migrated successfully.


How to obtain this update
This update is applied when you upgrade to Windows 8.1 or to Windows Server 2012 R2. No interaction is required to apply this update. 


To apply this update, you must have an internet connection while upgrading to Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update. 

Update replacement information

This update replaces the following previously released update:
2898464 Update for Windows 8.1 that fixes issues with some network software solutions


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about how to add network printers, go to the following Microsoft website:For more information about Windows 8.1 upgrade scenarios, go to the following Microsoft website: For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates