Microsoft Edge Try Microsoft Edge A fast and secure browser that's designed for Windows 10 Get started

Skip to main content
Microsoft
Microsoft Support
  • Office
  • Windows
  • Surface
  • Xbox
  • Deals
  • Support
      • Windows apps
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • VR & mixed reality
      • Microsoft HoloLens
      • Xbox games
      • PC games
      • Windows digital games
      • Movies & TV
      • Books
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Cloud platform
      • Enterprise
      • Data platform
      • .NET
      • Visual Studio
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Free downloads & security
      • Education
      • Store locations
      • Gift cards
    • View all
    0
    Sign in
    Microsoft Support

    Some APIs do not work when they are called in services in Windows

    Content provided by Microsoft

    Content provided by Microsoft

    Applies to: Windows 8Windows 8 ProWindows 8 EnterpriseWindows 8.1Windows 8.1 ProWindows 8.1 EnterpriseWindows Server 2012 DatacenterWindows Server 2012 DatacenterWindows Server 2012 FoundationWindows Server 2012 FoundationWindows Server 2012 StandardWindows Server 2012 StandardWindows Server 2012 EssentialsWindows Server 2012 R2 DatacenterWindows Server 2012 R2 EssentialsWindows Server 2012 R2 FoundationWindows Server 2012 R2 StandardWindows 10Windows Server 2016 More


    Symptoms


    Assume that you have a 32-bit service on Windows 10, Windows Server 2016, Windows 8, Windows Server 2012, Windows 8.1, or Windows Server 2012 R2. When the service calls a function that requires interaction with CPrintTicket WoW Services, the operation fails. For example, the service cannot call the .NET function GetPrintCapabilitiesAsXml or the equivalent native API function PTGetPrintCapabilities.

    Note This issue does not occur when these APIs are called in an .exe file.

    Workaround


    To work around this issue, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

     
     
    Notes

     

    • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
    • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
    • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.

    Last Updated: Oct 19, 2017
    • Email
    • Print
    Thanks! Your feedback will help us improve the support experience.

    What's new

    • Surface Book 2
    • Surface Pro
    • Xbox One X
    • Xbox One S
    • VR & mixed reality
    • Windows 10 apps
    • Office apps

    Store & Support

    • Account profile
    • Download Center
    • Sales & support
    • Returns
    • Order tracking
    • Store locations
    • Support
    • Buy online, pick up in store

    Education

    • Microsoft in education
    • Office for students
    • Office 365 for schools
    • Deals for students & parents
    • Microsoft Azure in education

    Enterprise

    • Microsoft Azure
    • Enterprise
    • Data platform
    • Find a solutions provider
    • Microsoft partner resources
    • Microsoft AppSource
    • Manufacturing & resources
    • Financial services

    Developer

    • Microsoft Visual Studio
    • Windows Dev Center
    • Developer Network
    • TechNet
    • Microsoft Virtual Academy
    • Microsoft developer program
    • Channel 9
    • Office Dev Center

    Company

    • Careers
    • About Microsoft
    • Company news
    • Privacy at Microsoft
    • Investors
    • Diversity and inclusion
    • Accessibility
    • Security
    English (United States)
    • Terms of use
    • Privacy & cookies
    • Trademarks
    • © Microsoft 2018
    This site in other countries/regions
    Algérie - Français
    Argentina - Español
    Australia - English
    Belgique - Français
    België - Nederlands
    Bolivia - Español
    Bosna i Hercegovina - Hrvatski
    Brasil - Português
    Canada - English
    Canada - Français
    Chile - Español
    Colombia - Español
    Costa Rica - Español
    Crna Gora - Srpski
    Danmark - Dansk
    Deutschland - Deutsch
    Dominican Republic - Español
    Ecuador - Español
    Eesti - Eesti
    El Salvador - Español
    España - Español
    Estados Unidos - Español
    France - Français
    Guatemala - Español
    Hong Kong SAR - English
    Hrvatska - Hrvatski
    India - English
    Indonesia (Bahasa) - Bahasa
    Ireland - English
    Italia - Italiano
    Latvija - Latviešu
    Lietuva - Lietuvių
    Luxembourg - Français
    Magyarország - Magyar
    Malaysia - English
    Maroc - Français
    México - Español
    Nederland - Nederlands
    New Zealand - English
    Norge - Bokmål
    Panamá - Español
    Paraguay - Español
    Perú - Español
    Philippines - English
    Polska - Polski
    Portugal - Português
    Puerto Rico - Español
    România - Română
    Schweiz - Deutsch
    Singapore - English
    Slovenija - Slovenščina
    Slovensko - Slovenčina
    South Africa - English
    Srbija - Srpski
    Suisse - Français
    Suomi - Suomi
    Sverige - Svenska
    Tunisie - Français
    Türkiye - Türkçe
    United Kingdom - English
    United States - English
    Uruguay - Español
    Venezuela - Español
    Việt Nam - Tiếng việt
    Ísland - Íslenska
    Österreich - Deutsch
    Česká Republika - Čeština
    Ελλάδα - Ελληνικά
    България - Български
    Казахстан - Русский
    Россия - Русский
    Україна - Українська
    ישראל - עברית
    الإمارات العربية المتحدة - العربية
    المملكة العربية السعودية - العربية
    مصر - العربية
    भारत - हिंदी
    ไทย - ไทย
    中国 - 简体中文
    台灣 - 繁體中文
    日本 - 日本語
    香港特別行政區 - 繁體中文
    대한민국 - 한국어