To resolve this issue in Windows 8 or Windows Server 2012, install the update or hotfix that is described in this article.
Update for Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2For more information about update rollup 2962409, click the following article number to view the article in the Microsoft Knowledge Base:
Update for Windows 8 or Windows Server 2012
Method 1: Windows UpdateThis update is available from Windows Update.
Method 2: Microsoft Download CenterThe following files are available for download from the Microsoft Download Center:
|All supported x86-based versions of Windows 8||Download the package now.|
|All supported x64-based versions of Windows 8||Download the package now.|
|All supported x64-based versions of Windows Server 2012||Download the package now.|
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
Hotfix informationA supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must be running Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any previously released hotfix.
File informationThe English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Additional file information
Article ID: 2955808 - Last Review: Feb 10, 2015 - Revision: 1