Confusing message from Work Folders in Action Center when you change or disconnect the network in Windows 8.1

Si applica a: Windows 8.1 EnterpriseWindows 8.1Windows 8.1 Pro


Assume that you configure Work Folders on a Windows 8.1 computer or device. When you disconnect the computer or device from the network or change to a new network that does not have access to the Work Folders server, you receive a message bubble that contains a confusing error in Action Center. There is no specific error. It suggests that you click on the bubble, go to the Work Folders control panel, and then take some actions to resolve this issue.


To resolve this issue, we have released an update rollup and a hotfix for Windows 8.1.

Get the update rollup for Windows 8.1

To resolve this issue, install the update rollup that is dated October 2014.

Get the October 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Get the hotfix for Windows 8.1

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have update 2919355 installed in Windows 8.1.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


See the terminology that Microsoft uses to describe software updates.