Black screen occurs when you start a game that uses Direct3D 9 in Windows 8.1 or Windows Server 2012 R2

Applies to: Windows 8.1 EnterpriseWindows 8.1Windows 8.1 Pro

This article describes an issue when you start a game that uses Microsoft Direct3D 9 in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

Symptoms


Assume that you start a game that uses Direct3D 9 on a computer that uses hybrid graphics and is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. Additionally, assume that the game runs on the discrete graphics processing unit (GPU). In this situation, this issue occurs. In addition, the cursor remains alive, and the audio still plays.

Note A computer that uses hybrid graphics has two GPUs. One is an integrated GPU that provides low power consumption, and the other is a discrete GPU that provides high graphics performance.

Resolution


To resolve this issue, install update rollup 2962409, or install the hotfix that is described in this article.

Update information

For more information about how to obtain update rollup 2962409, click the following article number to view the article in the Microsoft Knowledge Base:
2962409 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates