You've exceeded the storage limit for your mailbox. Delete some items from your mailbox."
refresh the page
When the user clicks the more detail link, the user receives the following information:
Date: 4/8/2014 8:13:05 AM
After the user clicks the refresh the page link, they can log on to Outlook Web App successfully.
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This behavior may occur when the user mailbox is not configured completely at the first logon. During first logons, Exchange Server configures attributes in the database and in Active Directory for the specified mailboxes. The behavior is correct in the following scenarios:
- The mailbox moved from a legacy server and it is over the mailbox quota.
- The mailbox is a newly created mailbox and it is over the mailbox quota.
Method 1Click the refresh the page link on the logon page.
Method 2Increase the mailbox quota for first logon, and revert it if necessary.
For identifying the current size and quota size of the problematic mailbox, use the following Windows PowerShell cmdlet:
Get-MailboxStatistics -Identity <User> |FL displayname,totalitemsize
For increasing the mailbox quota temporarily, use the following cmdlet. We use 2.1 gigabytes (GB) as a sample value. This value should be larger than TotalItemSize.
Set-Mailbox -Identity <User> -ProhibitSendReceiveQuota 2.1GB -ProhibitSendQuota 2.1GB -IssueWarningQuota 2.1GB
If you are using the default quota from the database object, you have to disable the default quota for the specified mailbox. To do this, use the following cmdlet:
Set-Mailbox -Identity <User> -ProhibitSendReceiveQuota 2.1GB -ProhibitSendQuota 2.1GB -IssueWarningQuota 2.1GB -UseDatabaseQuotaDefaults $false
With the Set-Mailbox cmdlet mentioned previously, we have configured the mailbox with additional space to establish first logons. After first logon, you can revert the settings. Setting up a default quota will be enough. You can use the following cmdlet to configure the default quota for specified mailbox:
Set-Mailbox -Identity <User> -UseDatabaseQuotaDefaults $true
Article ID: 2958940 - Last Review: Oct 1, 2015 - Revision: 1