USB device remove and install repeatedly when it is connected to a Windows-based computer

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials More

Symptoms


Consider the following scenario:
  • You disable one or more of the following Group Policy settings to allow users to use a USB device:
    Computer Configuration\Administrative Templates\System\Removable Storage Access\Removable Disks: Deny execute access
    Computer Configuration\Administrative Templates\System\Removable Storage Access\Removable Disks: Deny read access
    Computer Configuration\Administrative Templates\System\Removable Storage Access\Removable Disks: Deny write access
    User Configuration\Administrative Templates\System\Removable Storage Access\Removable Disks: Deny read access
    User Configuration\Administrative Templates\System\Removable Storage Access\Removable Disks: Deny write access
  • A user logs on to a client computer to which the previous Group Policy setting(s) is applied.
  • The user connects more than one USB device to the computer.
In this scenario, this issue occurs.

Resolution


To resolve this issue, we have released a hotfix for Windows 8 or Windows Server 2012, and we have released an update rollup for Windows 8.1 or Windows Server 2012 R2.

Get the update rollup for Windows 8.1 or Windows Server 2012 R2

To resolve this issue, install the update rollup that is dated August 2014.

Get the August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Get the hotfix for Windows 8 or Windows Server 2012

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Prerequisites

There is no prerequisite to apply this hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information


Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.