Printer server goes offline when you wake up the computer at another network location in Windows

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials More

Symptoms


Consider the following scenario:

  • You have a computer that is running Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2.
  • You connect to a printer server that is shared on a Windows Server.
  • You put the computer into a sleep mode and move it to another network location.
  • You wake up the computer and try to print by using the shared printer.
In the scenario, the printer server goes offline in the client spooler even though it is actually reachable.

Resolution


To resolve this issue, we have released a hotfix for Windows RT , Windows 8, Windows Server 2012, Windows 7, and Windows Server 2008 R2, and we have released an update rollup for Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, and Windows Server 2012.

Update information

To resolve this issue, install the May 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.

To resolve this issue, install the August 2014 update rollup for Windows RT, Windows 8, or Windows Server 2012.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must install Service Pack 1 for Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information


Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


See the terminology that Microsoft uses to describe software updates.