CRM synchronization fails if the time zone name of a meeting is not set in an Exchange Server 2013 environment

Applies to: Exchange Server 2013 Standard EditionExchange Server 2013 Enterprise


Microsoft Dynamics CRM uses Exchange Web Services (EWS) to synchronize meeting items between your application and the Exchange server. When the EWS Managed API calls the TimeZoneInfo.FindSystemTimeZoneById() method, if the method passes a null value, an exception occurs.


To resolve this issue, install the following update:
2936880 Cumulative Update 5 for Exchange Server 2013


Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.