Password hash synchronization stops working after you update Azure Active Directory credentials in FIM

Applies to: Azure Active DirectoryCloud Services (Web roles/Worker roles)Microsoft Intune

PROBLEM


After you update your global administrator credentials in Microsoft Forefront Identity Manager (FIM) for directory synchronization, password hash synchronization stops working. Additionally, one of the following events may be logged in the Application log in Event Viewer: 
Event IDSourceLevelDescription
115Directory SynchronizationInformationError Description: Access to Windows Azure Active Directory has been denied. Contact Technical Support. 
0Directory SynchronizationError
The user name or password is incorrect. Verify your user name, and then type your password again.
655Directory SynchronizationError
The user name or password is incorrect. Verify your user name, and then type your password again.
6900FIMSynchronizationServiceError
The server encountered an unexpected error while processing a password change notification:

"The user name or password is incorrect. Verify your user name, and then type your password again.

SOLUTION


To resolve this issue, run the Azure Active Directory Sync tool Configuration Wizard. For more information about how to do this, see Synchronize your directories.

MORE INFORMATION


Alternatively, you can restart the Forefront Identity Manager Synchronization Service. To do this, follow these steps:
  1. Click Start, point to Administrative Tools, and then click Services.
  2. In the list of services, right-click Forefront Identity Manager Synchronization Service, and then click Stop.
  3. Right-click Forefront Identity Manager Synchronization Service, and then click Start.
Still need help? Go to Microsoft Community or the Azure Active Directory Forums website.