DNS queries fail on secondary DNS server running Windows Server 2012 R2 or Windows Server 2012

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 EssentialsWindows Server 2012 R2 Foundation More

This article describes an issue when the DNS queries fail on a Windows Server 2012 R2 or Windows Server 2012-based secondary Domain Name System (DNS) Server.This issue can be resolved by one of the following update rollups:

2962409  Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014

2962407  Windows RT, Windows 8, and Windows Server 2012 update rollup: June 2014
Or, you can install the hotfix that is described in this article to resolve this issue and has a prerequisite.

Symptoms


Consider the following scenario:

  • You configure two DNS servers (one for primary and the other for secondary) that are running Windows Server 2012 R2 or Windows Server 2012.
  • You sign a zone on the primary DNS server and enable the Domain Name System Security Extensions (DNSSEC).
  • You add a zone on a second DNS server as a secondary zone and enable the zone transfers from the primary to the secondary.
  • You have a Name Resolution Policy Table (NRPT) configured on a client computer.
  • You send a DNS query to both the primary and the secondary DNS server from the client computer.
In this scenario, the secondary DNS server encounters multiple error messages and all DNS queries that are sent to the secondary DNS server fail.

Cause


This issue occurs because the expired resource record digital signature (RRSIG) records keep accumulating on the secondary DNS server.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.

Additional file information