This article describes an issue when you connect to a network shared printer in Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, or Windows Server 2012. Check out the details of the issue.
To resolve this issue, install the hotfix that is described in this article or the update rollup (recommended) that contains this hotfix. You may have to restart the computer after you install the hotfix or update rollup.
The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.
|Windows version||Hotfix||Hotfix prerequisite||Update rollup||Update rollup prerequisite|
|Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2||Not available||Not applicable||Get update rollup||Install Update 2919355first|
|Windows 8, Windows RT, or Windows Server 2012||Click "Hotfix Download Available"||No prerequisite||Get update rollup||No prerequisite|
Assume that you have a computer that is running Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, or Windows Server 2012. When you connect the computer to a network shared printer, the printer model name is used as the printer icon name in the Devices and Printers item. The network shared printer name is not used as expected.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Additional hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Registry informationTo apply this hotfix, you do not have to make any changes to the registry.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates