0x7E Stop error occurs randomly when you close SMB sessions in Windows 8.1 or Windows Server 2012 R2

This article describes an issue when you close Server Message Block (SMB) sessions in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

Symptoms

This issue occurs when you have a computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. You receive a Stop error message that resembles the following:
STOP: 0x0000007E (parameter1, parameter2, parameter3, parameter4)

Notes
  • This Stop error indicates a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x0000007E" Stop errors are caused by this issue.

Cause

This issue occurs because you close an SMB session before the session setup response is finished successfully. Therefore, the session setup response tries to access resource that does not exist.

Resolution

To resolve this issue, install update rollup 2975719, or install the hotfix that is described in the "Hotfix information" section.

Update information

For more information about how to obtain update rollup 2975719, click the following article number to view the article in the Microsoft Knowledge Base:
2975719 August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update: April 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Properties

Article ID: 2969039 - Last Review: Aug 12, 2014 - Revision: 1

Windows 8.1 Enterprise, Windows 8.1, Windows 8.1 Pro, Windows RT 8.1, Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows Server 2012 R2 Standard

Feedback