"The mailbox location could not be determined" error occurs with Server-Side Synchronization in Microsoft Dynamics CRM 2013

S’applique à : Dynamics CRM OnlineDynamics CRM 2013


When you configure Server-Side Synchronization for your Microsoft Dynamics CRM 2013 organization and use the Auto Discover Server Location option, you see an Alert generated with the following message:

"The mailbox location could not be determined while receiving email"

This issue may occur intermittently if you are using an Exchange Email Server Profile and the Auto Discover Server Location option. 


This issue can occur because of an Auto Discover issue identified with Microsoft Exchange.


Microsoft is aware of this issue and plans to address it in a future update. In the meantime, you can use your Exchange web services URL instead of using the Auto Discover Server Location option within your Email Server Profile.

1. Open the Microsoft Dynamics CRM web application.

2. On the navigation bar, click Microsoft Dynamics CRM and then click Settings.

3. On the navigation bar, click Settings and then click Email Configuration.

4. Click Email Server Profiles.

5. Open your Email Server Profile.

6. Change the Auto Discover Server Location to No.

7. Within the Incoming Server Location and Outgoing Server Location fields, enter your Exchange Web Services URL for your Exchange organization.

NOTE: If you are using Exchange Online, the URL is https://outlook.office365.com/EWS/Exchange.asmx

8. Click Save.