Fix Outlook connection problems by upgrading to the latest version

Applies to: Outlook 2019Outlook 2013Microsoft Outlook 2010


This article describes how to update Microsoft Outlook. Updating to the latest version of Outlook fixes many kinds of connection problems. 


If the latest updates for Outlook aren't applied, you may experience the following problems:
  • You're intermittently or repeatedly prompted for your password.
  • You're unable to set up a mail profile.
  • You're unable to connect to a mailbox.
  • You experience feature-related issues (Mail, Calendar, or Contacts issues, for example).
To fix these problems, set up Office to automatically update to the latest version. To do this, use one of the following methods, as appropriate for your situation.

Office 2013

  1. Start an Office 2013 program.
  2. On the File tab, click Office Account or Account.
  3. Do one of the following:
    • If you see an Update Options button, click Enable Updates. Or, if updates are already enabled, but you're not running the latest build of Outlook, click Update Now.
    • If you don’t see an Update Options button, use Windows Update to install the latest updates.

Office 2010 and the 2007 Microsoft Office system

Use Windows Update to install the latest updates.


For more information about Windows Update, see the following Microsoft Knowledge Base article:
306525 How to configure and use Automatic Updates in Windows
Still need help? Go to Microsoft Community.