"0x00000018" Stop error when volumes are mounted in Windows Server 2012 R2 or Windows Server 2012

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials More

This article describes an issue that occurs when volumes are mounted in Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, or Windows Server 2012. The issue is resolved in a hotfix that is described in this article and has a prerequisite.

Symptoms


Consider the following scenario:

  • You have volumes that are running on a Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, or Windows Server 2012-based computer.
  • You use the Dell AppAssure product to back up the data on the volumes to a Distributed File System (DFS) server.
  • The Dell AppAssure product validates the integrity of the data by reconstructing the backed up information on the DFS server, and it mounts the reconstructed data as a volume.
  • The Dell AppAssure product then performs various integrity checks.
In this scenario, the server crashes with a Stop error message that resembles the following:

STOP: 0x00000018 ( parameter1, parameter2, parameter3, parameter4 )

Notes


  • This Stop error indicates a REFERENCE_BY_POINTER issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x00000018" Stop errors are caused by this issue.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
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File size692
Date (UTC)04-Jun-2014
Time (UTC)16:16
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File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.17198_none_3b0a04ec3889cf71.manifest
File versionNot applicable
File size16,005
Date (UTC)04-Jun-2014
Time (UTC)08:29
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_c31256ea0e14cd90b2388c7a17dbf927_31bf3856ad364e35_6.3.9600.17198_none_45b6c51d8a8eecaf.manifest
File versionNot applicable
File size696
Date (UTC)04-Jun-2014
Time (UTC)16:32
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File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.17198_none_9728a06ff0e740a7.manifest
File versionNot applicable
File size16,011
Date (UTC)04-Jun-2014
Time (UTC)09:40
PlatformNot applicable
Additional files for Windows RT 8.1
File propertyValue
File nameArm_7f2e8ad71951c9ec971329411634eb29_31bf3856ad364e35_6.3.9600.17198_none_28ccd9ac361a907b.manifest
File versionNot applicable
File size692
Date (UTC)04-Jun-2014
Time (UTC)16:18
PlatformNot applicable
File nameArm_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.17198_none_3b0c77443886ee37.manifest
File versionNot applicable
File size16,005
Date (UTC)04-Jun-2014
Time (UTC)06:06
PlatformNot applicable

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_187afeeef731d2a858075e0fd8d7a890_31bf3856ad364e35_6.2.9200.17022_none_810f2ed163965323.manifest
File versionNot applicable
File size692
Date (UTC)06-Jun-2014
Time (UTC)01:25
PlatformNot applicable
File nameX86_31951dc0495576f516e68a5ef2a69f0a_31bf3856ad364e35_6.2.9200.21139_none_1da635400e4dfc77.manifest
File versionNot applicable
File size692
Date (UTC)06-Jun-2014
Time (UTC)01:25
PlatformNot applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.2.9200.17022_none_a35af817ee23a62c.manifest
File versionNot applicable
File size15,737
Date (UTC)05-Jun-2014
Time (UTC)13:52
PlatformNot applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.2.9200.21139_none_a3e0c6fd07431348.manifest
File versionNot applicable
File size15,737
Date (UTC)05-Jun-2014
Time (UTC)13:21
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_54a95c2b8b5256cb6cc9b034f8e872ae_31bf3856ad364e35_6.2.9200.21139_none_fea05f9cbac94644.manifest
File versionNot applicable
File size696
Date (UTC)06-Jun-2014
Time (UTC)01:41
PlatformNot applicable
File nameAmd64_7c9eb87a0d12c88055c6a27bd3e21b8a_31bf3856ad364e35_6.2.9200.17022_none_403ce7caf3c7b4d9.manifest
File versionNot applicable
File size696
Date (UTC)06-Jun-2014
Time (UTC)01:41
PlatformNot applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.2.9200.17022_none_ff79939ba6811762.manifest
File versionNot applicable
File size15,743
Date (UTC)05-Jun-2014
Time (UTC)18:22
PlatformNot applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.2.9200.21139_none_ffff6280bfa0847e.manifest
File versionNot applicable
File size15,743
Date (UTC)05-Jun-2014
Time (UTC)15:53
PlatformNot applicable
Additional files for Windows RT
File propertyValue
File nameArm_fde6670c12eb96c6379b3f21a3d3989f_31bf3856ad364e35_6.2.9200.17022_none_d42e8d6a100581b9.manifest
File versionNot applicable
File size692
Date (UTC)06-Jun-2014
Time (UTC)01:16
PlatformNot applicable
File nameArm_microsoft-windows-ntfs_31bf3856ad364e35_6.2.9200.17022_none_a35d6a6fee20c4f2.manifest
File versionNot applicable
File size15,737
Date (UTC)05-Jun-2014
Time (UTC)15:53
PlatformNot applicable
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.