FIX: SQL Server resource goes offline when you change password for service account in SQL Server 2012 or SQL Server 2014

Applies to: SQL Server 2012 DeveloperSQL Server 2012 EnterpriseSQL Server 2012 Standard More

Symptoms


Assume that you use Microsoft SQL Server 2012 or SQL Server 2014 failover cluster. When you change the password for service account by using SQL Server Configuration Manager or SQL Server WMI Provider on the non-owner node, SQL Server resource goes offline without any warning.

Resolution


The issue was first fixed in the following cumulative update of SQL Server.

Cumulative Update 4 for SQL Server 2014

Cumulative Update 1 for SQL Server 2012 SP2

Cumulative Update 11 for SQL Server 2012 SP1

Workaround


To work around this issue, use services.msc, sc.exe, or Service Control API instead of SQL Server Configuration Manager or SQL Server WMI Provider to change the password.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.