May 2014 servicing stack update for Windows 8.1 and Windows Server 2012 R2

This article describes a servicing stack update for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2.

About servicing stack

The servicing stack includes the files and resources that are required to service a Windows image. This includes the Package Manager executable, the required servicing libraries, and other resources. The servicing stack is included in all Windows installations.

Note We recommend that you install update 3021910 as it contains additional improvements that more comprehensively fixes the problem than this update.

Issue that's fixed in this update

When you install update 2919355 or a security update such as update 2920189, you receive an error that resembles the following:
80070005
ERROR_ACCESS_DENIED

Cause

Cause 1

This issue occurs because a process keeps a file in the component store open. Therefore, the file cannot be deleted or overwritten.

Cause 2

This issue occurs because the optional BitLocker component is not installed.

Resolution

To resolve this issue, install the update that is described in this article.

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

There are no prerequisites for installing this update.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update replaces a previously released update 2969339

Removal information

After you install this update, you cannot uninstall it to revert to an earlier version of the update.

File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about error 80070005, click the following article number to view the article in the Microsoft Knowledge Base:
968003 Error 0x80070005 in Windows Update when you try to install updates
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Properties

Article ID: 2975061 - Last Review: Dec 17, 2015 - Revision: 1

Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1, Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows Server 2012 R2 Standard

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