You cannot disable journaling for protected voice mail in Exchange Server 2013 and Exchange Server 2010

Applies to: Exchange Server 2013 EnterpriseExchange Server 2013 Standard EditionExchange Server 2010 Service Pack 3 More

Symptoms


Consider the following scenario:
  • You disable journaling for Unified Messaging (UM) voice messages by running the following Exchange Management Shell (EMS) command in Microsoft Exchange Server 2013 and Microsoft Exchange Server 2010:
    Set-TransportConfig -VoicemailJournalingEnabled $false
  • You create a UM mailbox policy that you select the All option for the Protect voice messages from unauthenticated callers setting.
  • You create an Active Directory Rights Management Services (AD RMS) protected voice message.
In this scenario, the voice message is journaled unexpectedly.

Resolution


To resolve this issue, install one of the updates that is based on your Exchange Server: 

Cause


This issue occurs because the transport agent does not detect that a message is a protected UM voice message when the agent decides what messages to journal. Therefore, the message is not excluded from journaling.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about the Set-TransportConfig cmdlet, go to the following Microsoft website:For more information about how to manage a UM mailbox policy, go to the following Microsoft website: