Application freezes on external touch-capable monitor on a Windows 8.1 or Windows Server 2012 R2-based computer

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials

Symptoms


Consider the following scenario:

  • You run multiple applications on a Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2-based computer.
  • You connect an external touch-capable monitor to the computer when the applications are running.
In this scenario, the application stops responding to touch.

Cause


This issue occurs because a race condition occurs when initializing the touch input.

How to obtain this update


To resolve this issue, we have released update rollup 2975719 for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.

Update for Windows 8.1 or Windows Server 2012 R2

The following update rollup is available.

For Windows 8.1 or Windows Server 2012 R2

Get update rollup 2975719
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.