Organizational unit picker is missing when you create a Remote Mailbox in Exchange Admin Console in Exchange Server 2013

Applies to: Exchange Server 2013 EnterpriseExchange Server 2013 Standard Edition

Symptoms


Assume that you deploy Directory Synchronization for Office 365 in a Microsoft Exchange Server 2013 environment. When you use the New Remote Mailbox wizard in Exchange Admin Console (EAC), the organizational unit picker is not available.

Cause


This issue occurs because of a logic issue in Exchange Server 2013.

Resolution


Workaround


To work around the issue, use the New-RemoteMailbox cmdlet that contains the OnPremisesOrganizationalUnit parameter to create remote mailboxes.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.