Stop Error 0x0000000A when you try to resume a Windows 7-based computer from sleep or hibernation

Applies to: Windows 7 EnterpriseWindows 7 Home BasicWindows 7 Home Premium

Symptoms


Consider the following scenario:
  • You have a computer that is running Windows 7.
  • You put the computer into sleep or hibernation.
  • You try to resume the computer from sleep or hibernation.

In this scenario, the computer freezes. Additionally, you receive a Stop error that resembles the following:
Stop: 0x0000000A ( parameter1 , parameter2 , parameter3 , parameter4 )
IRQL_NOT_LESS_OR_EQUAL

Cause


This problem occurs because of a race condition between human interface device (HID) multiple physical device object (PDO) start requests that are created by using the same functional device object (FDO).

Resolution


Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 2 for Windows 7 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.