Forward of NDR in Outlook 2013 displays Chinese characters

Applies to: Outlook 2013


When you try to forward a nondelivery receipt (NDR) in Microsoft Outlook 2013 connecting to Microsoft Exchange Server 2013, the body of the resulting message is displayed as Chinese characters, as in the following figure:

This behavior has been observed primarily while an Outlook online mode profile is running. However, the behavior has also been reported in Outlook cached mode.


This behavior may occur after you apply the following update or a later Office 2013 update:
878323 Description of the Outlook 2013 hotfix package (Outlook-x-none.msp): April 8, 2014


This issue is corrected in the Outlook 2013 update that is dated December 17, 2014:
2910923 December 17, 2014, update for Outlook 2013 (KB2910923)


To work around this issue, use one of the following methods:
  • In the Respond area on the Outlook ribbon, do not click Forward. Instead, click More, and then click Forward as Attachment.
  • Copy and paste the content from the original NDR to a separate email message, and then send that message to the desired recipient.