Windows Embedded Handheld (WEHH) 6.5 cannot connect to Office 365 Exchange Online through Exchange ActiveSync after certificate updates are made on a server that includes SHA2 encryption.
The symptoms are also applicable to Windows Mobile (WM) 6.5 devices. WM6.5 is an older version of WEHH6.5. To see which OS version is running on the device, click Start, click Settings, click System, and then click About.
Unlike desktop systems, Microsoft does not provide a prebuilt OS to Original Equipment Manufacturers (OEMs). Instead, a developer tool set is provided to OEMs that lets each OEM pick and choose which features they want for their hardware, and build their own OS for that particular device. Therefore, OEMs have full control of the OS image on the device. Because of this, if the customer is an end-user of WEHH devices and not the manufacturer, the OEM of the device is a better candidate for support for such devices. End-user support for WEHH devices is always provided through their OEM. Microsoft provides support for these devices only to OEMs.
To include this SHA2 code change, the OEM of the device must build a new OS image for WEHH6.5 devices.
Windows Mobile (WM) 6.5 is currently out of support. Therefore, Microsoft will not be releasing any fixes for this OS. For more information about the support lifecycle for WM6.5, visit the following Microsoft Support website:
This SHA2 Design Change is targeted at WEHH6.5. Therefore, devices that run older OS versions, such as WM6.5, must be updated to WEHH6.5 to add SHA2 support. End-users of WM/WEHH 6.5 devices should contact their respective OEMs to report this issue and request an OS image update.
For more information about product support lifecycles, visit the following Microsoft Support website:
Article ID: 2986556 - Last Review: Sep 3, 2015 - Revision: 1