- You set up credential roaming for a user who uses a shared Remote Desktop Session Host (RD Session Host) server that is running Windows Server 2008 R2 Service Pack 1 (SP1).
- The user logs on to a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1 to establish a Remote Desktop Protocol (RDP) connection to the RD Session Host server.
Note The number of users that is required to cause this issue varies. The number is determined by the number and the size of the certificates that credential roaming is synchronizing.
Hotfix for Windows 7 and Windows Server 2008 R2A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Hotfix detail information
PrerequisitesTo apply this hotfix, you must first install SP1 on Windows 7 or Windows 2008 R2. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirementYou may have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
Article ID: 2987452 - Last Review: Sep 9, 2014 - Revision: 1