Microsoft Partner Network technical benefits summary

Applies to: Cloud and Online ServicesPartner

Contents


Partner with a Competency technical benefits 

Network Member and Action Pack subscription technical benefits

More Information


Partners with an active competency
  Cloud Performance
Competencies
Other
Competencies

50 Partner Advisory Hours

Unlimited Technical Presales Assistance for Cloud Deals

20 Product Support Incidents

Unlimited Signature Cloud Support Incidents*

50 Partner Advisory Hours

Unlimited Technical Presales Assistance for Cloud Deals

20 Product Support Incidents

10 Signature Cloud Support Incidents

 
20 Partner Advisory Hours

Unlimited Technical Presales Assistance for Cloud Deals

15 Product Support Incidents

Unlimited Signature Cloud Support Incidents*

 
20 Partner Advisory Hours

Unlimited Technical Presales Assistance for Cloud Deals

15 Product Support Incidents

5 Signature Cloud Support Incidents

* Cloud Performance: Cloud Business Applications (attainable only in Partner Dashboard), Cloud Customer Relationship Management, Cloud Platform, Cloud Productivity, Enterprise Mobility Management, Small and Midmarket Cloud Solutions.

Competency partners may have support contracts activated proactively or they may need to request support contract activation prior to using support incidents.


Action Pack and Network members
5 partner advisory hours for technical presales or deployment scenarios

10 On-Premise Product Support Incidents
Technical Webinars

Partners with an active Action Pack subscription  need to request support contract activation prior to using support incidents.

More Information


See below for Microsoft Partner Community, Support Activation, Product Support Incidents, Technical Presales and Deployment Services (Advisory hours), Additional information


Microsoft Partner Community

Partners can go to TechNet for technical product support and to the Microsoft Partner Community for partnership and membership topics.

Learn more about the TechNet community​

Learn about Microsoft Partner Community


Support activation

Microsoft Partner Network Technical benefits need to be activated before they can be used for Azure* or On-premises products.

*Partners participating in the Cloud Solution Provider program (CSP) use the “Cloud Solution Provider” support plan when creating Azure requests on behalf of their customers.

See Microsoft Partner Network Support contract activation and Access ID in Partner Center


On-Premise Product Support Incidents*

Use your Product Support Incidents to help resolve specific symptoms encountered while using Microsoft software (where there is a reasonable expectation that the problems are caused by Microsoft products). Product support incidents provide reactive support that focuses on a specific problem, error message, or functionality that is not working as intended.

For on-premises support, the product versions are restricted to the current (N) + the previous product version (n-1) if in mainstream support - see aka.ms/n-1. For older products you need to purchase support. To purchase support, sign-in using an MSA account and use a credit card to pay for support (you cannot use an AAD account to purchase support).

If you have added the support contract or have the Contract ID and Access ID - See Create a new support request.  If you would like step by step help on how to create a new support request. See Technical Support for Microsoft Partners and select products version Windows for on-premises.

If you have not used the contract yet, do not know the Contract ID and Access ID or the contract has not been activated - See Microsoft Partner Network Support contract activation and Access ID in Partner Center

For non-urgent requests, partners go to TechNet for technical product support and save their product support incidents for more urgent requests.

Technical Presales and Deployment Services (Advisory hours)

Build your technical capabilities faster to accelerate sales, deployments and app development using your technical presales and deployment services benefits. Start your technical journey to receive technical guidance from Microsoft partner technical consultants through a recommended path of interactive, technical webinars (unlimited, no cost); personalized one-to-one technical consultations with virtual white-boarding, architecture reviews and shadowing of real-world scenarios; and Dev Chat for app development (unlimited, no cost.)

Get started on your technical journey

See Using Technical Presales and Deployment Services
 

Additional resources:

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