Precision touchpad setting is not consistent among users in Windows 8.1 and Windows Server 2012 R2

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials

Symptoms


Consider the following scenario:
  • You have a computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2 together with a precision touchpad.
  • You log on the computer by using an administrator account.
  • You turn on or turn off the touchpad.
  • You log on the computer by using another account.
In this scenario, you notice that the touchpad setting under Change PC Setting is unchanged. However, the touchpad is turned on or turned off according to how the administrator sets it.

Resolution


To resolve this issue, install update rollup 2984006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2984006 September 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates