Hotfix extends client notification in System Center 2012 R2 Configuration Manager to MDM devices

Applies to: Microsoft System Center 2012 R2 Configuration Manager

Summary


This hotfix extends the client notification component in Microsoft System Center 2012 R2 Configuration Manager for desktop and embedded clients to the Mobile Device Management (MDM) devices that are managed by Microsoft Intune. Client notification provides fast channel communications that a System Center Configuration Manager administrator can use to notify clients to start time-sensitive tasks as soon as possible.

This hotfix greatly reduces the time that's required to execute a successful retire or wipe of an MDM device by using a notification to "push" these tasks. Without this hotfix, retire and wipe operations could require 24 hours to run successfully, because they relied on a "pull" mechanism of this frequency. After you apply this hotfix, retire and wipe operations are pushed to the following MDM device types:
  • iOS
  • Android
  • Windows 8.1

These operations now run on the device in a matter of seconds, assuming the device is reachable by Microsoft Intune. The device must have an active data connection for Intune to communicate with it.

Note If a device is not reachable by Intune when a retire or wipe operation is requested, the operation will run the next time that the device comes online and connects with the Intune service. This could require up to 24 hours.

More Information


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, this is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Cumulative Update 3 for System Center 2012 R2 Configuration Manager installed.

Restart information

You do not have to restart the computer after you apply this hotfix.

Note We recommend that you close Configuration Manager Administration Console before you install this hotfix package.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

References


For more information about client notification in System Center Configuration Manager, see the following blog article:

Learn about the terminology that Microsoft uses to describe software updates.