You cannot download a video from the Xbox Video app to a SD card or a USB disk in Windows

Velja za: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials


When you try to download a video from the Microsoft Xbox Video app directly to an additional SD card or a USB disk, the download process stops at 99 percent, returns to zero (0), and then starts to download again.


This issue occurs because the copy that is made from the main storage to the SD card or USB disk at the end of the download can be a lengthy process. (The process can require up to 10 minutes or more for a full movie.) In this case, the operating system cancels the task.

How to obtain this hotfix or update

To resolve this issue, we released the following hotfixes for Windows 8.1 and Windows Server 2012 R2. We also released an update rollup for Windows RT 8.1. Before you install one of these hotfixes, check the hotfix prerequisites

Update rollup for Windows RT 8.1

Hotfixes for Windows 8.1 and Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix detail information


To apply this hotfix, you must be running Windows Server 2012 R2 or Windows 8.1 and you must have update 2919355 installed.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates