Consider the following scenario:
- You have a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.
- You connect the computer to a remote desktop by using Remote Desktop Protocol (RDP) 8.1 through a Remote Desktop Gateway (RD Gateway) server over User Datagram Protocol (UDP).
To resolve this issue, use one of the following methods to obtain and install the update. Notice that this update has prerequisites.
Method 1: Windows UpdateThis update is available from Windows Update.
Method 2: Microsoft Download CenterThe following files are also available for download from the Microsoft Download Center:
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
|All supported x86-based versions of Windows 7||Download the package now.|
|All supported x64-based versions of Windows 7||Download the package now.|
|All supported x64-based versions of Windows Server 2008 R2||Download the package now.|
119591 How to obtain Microsoft support files from online servicesMicrosoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Update detail information
PrerequisitesTo apply this update, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1 that has update 2830477 installed.
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
Registry informationTo apply this update, you do not have to make any changes to the registry.
Restart requirementYou may have to restart the computer after you apply this update.
Update replacement informationThis update does not replace a previously released update.
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
For more information about the RD Gateway, go to the following Microsoft website:RDP session is unstable when it uses UDP in Windows 8.1 or Windows Server 2012 R2.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates