You cannot dock MicroStation toolbars after you install update 2973201 in Windows

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials

Symptoms


Consider the following scenario:

  • You have a computer that is running Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2.
  • You install update 2973201 on the computer.
  • You try to dock a toolbar of Bentley MicroStation at the top or bottom of the screen.
In this scenario, the toolbar becomes blank or invisible.

Cause


This issue occurs because the Z-order of the windows is changed after you install update 2973201.

How to obtain this hotfix


To resolve this issue, we have released hotfixes for Windows 8.1, Windows Server 2012 R2, Windows 7, and Windows Server 2008 R2. Before you install this hotfix, check the prerequisite of the hotfix. Also notice that you have to restart the computer after you install this hotfix.

Note Windows Updateand update 3000061 also contain this hotfix, in which many other issues are fixed in addition to the issue that the hotfix fixes. We recommend that you use the update. The update is larger than the hotfix. Therefore, the update rollup takes longer to download.

Hotfix for Windows 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install update 2919355 in Windows 8.1 or Windows Server 2012 R2, or install Service Pack 1 (SP1) in Windows 7 or Windows Server 2008 R2. 

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update: April 2014

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix , you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information




For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.