A wireless, high-quality print job to a WSD port is automatically canceled on a Windows 8.1 computer

Прилага се за: Windows 8.1 EnterpriseWindows 8.1 ProWindows 8.1

Symptoms


Consider the following scenario:
  • You have a Windows 8.1 laptop.
  • You add a wireless printer to the laptop by using a Web Services for Devices (WSD) port.
  • You start a high-quality print job.
In this scenario, the print job gets canceled automatically.

Cause


This problem occurs because the data that is required to process a high-quality print job is too large to send through all the protocols (SOAP, HTTP, and TCP) that are required of a WSD printer.

Resolution


To resolve this issue, we have released an update rollup and a hotfix for Windows 8.1.

Get the update rollup for Windows 8.1

To resolve this issue, install the December 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2.

Get the hotfix for Windows 8.1

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must first have update 2919355 installed in Windows 8.1.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.