Office documents hang when you save through a slow network on a domain-joined Windows computer

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials More

Symptoms


Consider the following scenario:
  • You have a domain that has the Dynamic Access Control feature enabled in the Active Directory Administrative Center.
  • You have a domain-joined computer that is running Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012.
  • A Microsoft Office document is located on a File Classification Infrastructure (FCI)-defined server.
  • You try to update and save the document through a slow network.
In this scenario, the document hangs for about one minute before it is saved. Subsequent save operations during the next eight hours do not experience any delay. However, there will be a delay every eight hours.

Cause


This problem occurs because the File Classification API is undergoing synchronization when Office applications perform save operations.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


See the terminology that Microsoft uses to describe software updates.