If you're having issues with the News app, you've come to the right place.
There are a few simple things that you can do to resolve most issues with MSN apps.
- First, be sure that you have a connection to the internet. If you are on a mobile device and away from Wi-Fi hotspots, be sure that you have allowed the device to use your cellular service.
- Next, be sure that you are signed in with your Microsoft account and that you are using the same Microsoft account on devices that you want to share information.
- Launch the app and use it for a while before checking to see if the live tile updates. If you are using the app for the first time, it may download updates and some features may respond slower than expected.
If you see a specific error message, send feedback from within the app and include the error message in your feedback.
If you're still looking for an answer visit the Microsoft Community.
Send ideas for improving the app
We would love to hear from you! Send your thoughts, comments, and other feedback from within the app.
If you're using Windows: From the app’s homepage, scroll all the way to the right until you see the Next Steps section. Tap or click Send Feedback.
If you're using Windows Phone: Tap the button and then tap send feedback.