You cannot upgrade to the latest Windows version on a computer that uses the Intel Celeron J1 processor

Symptoms

Intel Dynamic Platform and Thermal Framework (DPTF) drivers cause an operating system upgrade to roll back to the system version from which you started the upgrade on a Windows 8.1-based or Windows 8-based computer. This problem occurs on computers that have the Intel Celeron J1 processor installed.

Cause

This problem occurs because of a bug in the Intel DPTF driver that blocks the upgrade.

How to obtain this update

This update is automatically applied when you upgrade the operating system to the latest Windows version. No user interaction is required to apply this update.

Update detail information

Prerequisites

To apply this update, make sure that the computers have Intel DPTF drivers installed.

Note You must have an Internet connection when you upgrade the system.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

The computer restart is handled by the upgrade process.

Update replacement information

This update does not replace a previously released update.

File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

This problem also occurs in computers that have the Intel Core or Intel Atom CPU Z3 processor installed. For more information about the updates that are available for those processor models, go to the following articles in the Microsoft Knowledge Base:

3002388 You cannot upgrade to the latest Windows version on a computer that uses the Intel Core processor

3003476 You cannot upgrade to the latest Windows version on a computer that uses the Intel Atom CPU Z3 processor
Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Properties

Article ID: 3003478 - Last Review: Oct 1, 2014 - Revision: 1

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