Windows 7 SP1 install or download fails on a computer that has in-box drivers removed or is upgraded from Windows Vista

Applies to: Windows 7 UltimateWindows 7 EnterpriseWindows 7 Professional


This issue can occur in one of the following conditions:
  • You previously have a Windows Vista installation that is customized by using the vLite application and is later upgraded to Windows 7.
  • You previously have run a driver cleaning utility on the computer that deleted in-box drivers from the DriverStore folder.

How to obtain this update

Windows Update

This update is available from Windows Update.

Update detail information


There is no prerequisite to apply this update.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.


See the terminology that Microsoft uses to describe software updates.