Note To determine which OneDrive sync client you're using, see the following Microsoft website:
Consider the following scenario.
- You install the September 2014 public update or a later public update for OneDrive for Business, Office 2013, or another Office 2013 product.
- You have any combination of Office 2013 products installed that use a mixture of Click-to-Run and MSI-based installations. For example, you have Office 2013 Click-to-Run combined with an MSI-based installation of Visio 2013 or SharePoint Designer 2013.
Note This doesn’t include separate versions of Office, such as Office 2013 and Office 2010 combined.
- You try to open a file in the local folder where files are synchronized from a OneDrive or OneDrive for Business site. Or, you browse to a OneDrive for Business, SharePoint Online, SharePoint Server 2013, or OneDrive website, and then you try to open a file. In these scenarios, you receive one of the following error messages:Sorry, we can't perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help.The <URL> placeholder indicates the location of the OneDrive for Business or SharePoint Online website. The <filename> placeholder represents the name of the file that you're trying to open when the error occurs.Sorry, we couldn’t open https://<URL>/<filename<URL>/<filename>
Caution Whereas it’s sometimes possible to resolve this error temporarily by updating the MSI and Click-to-Run versions of Office 2013 to the same update version, this configuration is unstable and isn’t supported. For more information about compatibility, go to the following Microsoft Knowledge Base article:
Article ID: 3004898 - Last Review: Dec 29, 2016 - Revision: 1