Shortcut menu is not displayed when you right-click Start in Windows 8.1 or Windows Server 2012 R2

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials More

Symptoms


Consider the following scenario:
  • You create a new user account, and then you use this account to log on to a computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2.
  • The computer creates a roaming user profile on the server for this account.
  • You log off the computer, and then you use the same account to log on to another computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2.
  • You right-click the Start buttonon the taskbar, or you press the Windows key + X keyboard shortcut.
In this scenario, the Start button shortcut menu does not appear.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, see the Description of the standard terminology that is used to describe Microsoft software updates.