Bluetooth device cannot reconnect to the computer in Windows 8.1 or Windows RT 8.1

Applies to: Windows 8.1 EnterpriseWindows 8.1 ProWindows 8.1 More

Symptoms


Consider the following scenario:
  • You have a Bluetooth device that is connected to a computer that is running Windows 8.1 or Windows RT 8.1.
  • A Bluetooth low energy (Bluetooth LE) device that supports the Basic Rate (BR) and Enhanced Data Rate (EDR) modes is positioned near the computer, and it can be searched for by the computer.
  • You turn off and then turn on the first Bluetooth device.
In this scenario, the Bluetooth device cannot reconnect to the computer.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, see the Description of the standard terminology that is used to describe Microsoft software updates.