This issue occurs if the private EUDCs are linked to an existing font.
This issue occurs because Character Map tries to load a private EUDC font file in exclusive read mode. However, the win32k.sys file has already opened a handle to the font file.
Method 1: Windows UpdateThis update is available from Windows Update.
Method 2: Microsoft Download CenterThe following files are available for download from the Microsoft Download Center:
|All supported x86-based versions of Windows 7||Download the package now.|
|All supported x64-based versions of Windows 7||Download the package now.|
|All supported x64-based versions of Windows Server 2008 R2||Download the package now.|
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online servicesMicrosoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
PrerequisitesTo install this update, you must install Service Pack 1 for Windows 7 or Windows Server 2008 R2.
Registry informationTo apply this update, you do not have to make any changes to the registry.
Restart requirementYou may have to restart the computer after you apply this update.
Update replacement informationThis update does not replace a previously released update.
Article ID: 3006121 - Last Review: Jan 15, 2015 - Revision: 1
Windows Server 2008 R2 Service Pack 1, Windows Server 2008 R2 Datacenter, Windows Server 2008 R2 Enterprise, Windows Server 2008 R2 Standard, Windows Server 2008 R2 Foundation, Windows Web Server 2008 R2, Windows 7 Service Pack 1, Windows 7 Ultimate, Windows 7 Enterprise, Windows 7 Professional, Windows 7 Home Premium, Windows 7 Home Basic, Windows 7 Starter