Windows 8.1-based computer freezes when you load a push-button reset recovery image

Cause

This issue occurs because the TCP/IP stack is stuck.

How to obtain this update

We have released an update package that has prerequisites for Windows 8.1.

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1Download Download the package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To install this update, you must first install update 2919355 in Windows 8.1.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

File information

References

See the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3006958 - Last Review: Nov 11, 2014 - Revision: 1

Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1

Feedback