You cannot receive a fax after you install the Fax service on Windows Server 2012 R2

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 EssentialsWindows Server 2012 R2 Foundation More

Symptoms


Consider the following scenario:
  • You upgrade to Windows Server 2012 R2 from an earlier version of Windows Server.
  • You install the Fax service on Windows Server 2012 R2.

In this scenario, you cannot receive a fax. Additionally, the Fax service may crash and you receive an Access Violation error message.

Update information

The fix for this problem is included in update 3000850 .

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.