Client communication problem in System Center 2012 R2 Configuration Manager

S’applique à : Microsoft System Center 2012 R2 Configuration Manager

Symptoms


A Configuration Manager client cannot communicate with its assigned management point when it is configured for HTTPS communications. This problem occurs when a third-party trusted root certification authority is defined in the properties of the site server. In this situation, entries that resemble the following are logged in the ClientIDManagerStartup.log file:

Finding certificate by issuer chain returned error 80092004
Unable to find any Certificate based on Certificate Issuers

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Cumulative Update 3 for System Center 2012 R2 Configuration Manager installed.

Restart information

You must restart the computer after you apply this hotfix.

Note We recommend that you close Configuration Manager Administration Console before you apply this hotfix package.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File nameFile versionFile sizeDateTimePlatform
Ccmsetup.exe5.0.7958.14071,619,12025-Aug-201401:35x86
Ccmutillib.dll5.0.7958.1407515,76025-Aug-201401:35x64
Configmgr2012ac-r2-kb3007773-x64.mspNot applicable7,405,56825-Aug-201401:35Not applicable
Mp.msiNot applicable9,388,03225-Aug-201401:35Not applicable
Ccmsetup.exe5.0.7958.14071,619,12025-Aug-201401:35x86
Ccmutillib.dll5.0.7958.1407401,07225-Aug-201401:35x86
Configmgr2012ac-r2-kb3007773-i386.mspNot applicable5,976,06425-Aug-201401:35Not applicable


Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.