Dial pad disappears when a user who is not enabled for EV joins a video conference or a video call in Lync for Mac 2011


Symptoms


This issue occurs when a user makes a peer-to-peer audio call, and then he escalates it to a video conference. Or it occurs when the user makes a video call by using Microsoft Lync for Mac 2011 that is connected to a Polycom RMX device.

Note EV represents Enterprise Voice.

Resolution


To resolve this issue, install the following update:
3007876 October 2014 update for Lync for Mac 2011 14.0.10 (KB3007876)

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